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\n \n \n At RRENOVA (\"Site\", \"we\" or \"us\") we recognize the importance of\n privacy, as well as the importance of maintaining the confidentiality\n of personal information. This Privacy Policy applies to all products\n and services provided by us and sets out how we collect, use and\n disclose information related to users of the Site. This Privacy Policy\n also applies to use of the Site through a mobile device, whether\n through mobile applications or mobile-optimized websites.\n
\n\n\n This Privacy Policy sets forth the ways in which RRENOVA collects,\n uses, and discloses information in connection with the operation of\n the Platform, including personal information about Platform visitors\n and representatives and employees of Buyers and Sellers (\"you\"). This\n Privacy Policy also applies to the use of our Platform through a\n mobile device, whether through mobile applications or mobile-optimized\n websites. For more information about the personal information we\n collect when you use or interact with other RRENOVA services, please\n see the Privacy Policy applicable to those services.\n
\n\n\n If you have any questions or concerns about the use of your personal\n information, please contact us using the contact details provided in\n section H \"HOW TO CONTACT US\" at the end of this Privacy Policy. All\n capitalized terms not defined in this document shall have the meanings\n ascribed to them in the RRENOVA Terms of Use\n
\n\nCOLLECTION OF INFORMATION
\n\n\n The personal information we may collect about you is divided into\n the following categories:\n
\n\nInformation you provide to us
\n\n\n If you are a representative or employee of any Buyer or Seller\n or an individual Buyer or Seller:\n
\n\nInformation We Collect Automatically
\n\nInformation We Receive From Third Parties
\n\nUSE OF PERSONAL INFORMATION We
\n\n\n collect and use your personal information for the following\n purposes: to\n
\n\nDISCLOSURE OR DISCLOSURE OF PERSONAL INFORMATION
\n\nRETENTION
\n\nCOOKIES
\n\n\n This section explains how we use cookies and similar technologies\n (collectively we call them \"cookies\") to recognize you when you\n visit our Platform. It explains what these technologies are and\n why we use them, as well as your rights to control them.\n
\n\nWhat are cookies?
\n\n\n A cookie is a small amount of data that is sent to your browser\n and stored on the hard drive of your computer or mobile device. If\n you do not disable or delete the cookie, each time you use the\n same browser or mobile device to access the Platform, our web\n servers will be notified of your visit to the Platform and, in\n turn, we may be aware of your visit and the pattern of its use.\n
\n\n\n Cookies set by the owner of the website or application (in this\n case, RRENOVA) are called \"first party cookies\". Cookies set by\n third parties other than the website owner are called \"third party\n cookies\". Third-party cookies enable third-party features or\n functionality to be provided on or through the website (eg\n advertising, interactive content, and analytics). The parties that\n set these third-party cookies can recognize your device both when\n you visit the website in question and when you visit other\n websites.\n
\n\n\n Cookies can also be categorized as session cookies (which are\n deleted once the browser is closed or the device is turned off)\n and persistent cookies (which remain even after the browser is\n closed or the device/application is turned off and are activated\n every time the Platform is visited). Session cookies use encrypted\n data to authenticate you. Persistent cookies do not store account\n numbers or passwords. We use both session cookies and persistent\n cookies.\n
\n\nWhy do we use cookies?
\n\n\n We use first and third-party cookies for various reasons. Some\n cookies are necessary for technical and/or security reasons for\n the operation of our Platform, and we refer to them as \"essential\"\n or \"strictly necessary\" cookies. First-party cookies are mainly\n used to enable the basic functionality of our Platform, including\n web analytics cookies that help us understand how users use our\n web pages and how we can improve their use. For example, we use\n essential or strictly necessary cookies to be able to remember the\n items added to your RRENOVA shopping basket and to recognize you\n when you access your RRENOVA account.\n
\n\n\n In addition, we also use social media cookies. You can register to\n be a member of the Platform and \"share\" the content of the\n Platform through social media such as RRSocial, RRChannel,\n Facebook, and Twitter. Sometimes we embed videos from websites\n like YouTube and Vimeo. These websites have their own privacy\n policies that govern their use of information, which you can find\n on the respective websites.\n
\n\n\n We also use cookies to enable us to track and target the interests\n of Platform visitors to enhance the experience on our Platform by\n investigating visiting patterns and conducting interest-based\n advertising; to help our partners track user visits to the\n Platforms, and to track progress and participation in promotions.\n We use third-party cookies for these purposes.\n
\n\nCookies we use
\n\n\n The specific categories of first and third-party cookies served\n through our Platform and their purposes are described below (note\n that the specific cookies served may vary):\n
\n\n\n Essential Cookies These cookies are strictly necessary to allow\n access and use of our Platform. They provide the necessary\n functionality to ensure the proper functioning, security, and\n functionality of our Platform. These cookies cannot be disabled.\n
\n\n\n Statistical cookies: Statistical cookies, including analytical\n cookies, collect information in an aggregated form to help us\n determine and understand how users interact with and use our\n Platform. We use this information to help us improve and optimize\n our Platform and its security.\n
\n\n\n Personalization and Service Cookies: These cookies are used to\n remember your computer or mobile device when you visit a website.\n They remember your registration and login details, as well as your\n settings and preferences, such as language and region. They are\n also used to ensure that you do not have to log in each time you\n use your browser to comment on articles and to ensure that the\n interactive services work effectively. Personalization cookies are\n also used to recommend content we think you'll be interested in by\n serving and measuring relevant advertising, based on what you've\n seen before.\n
\n\n\n Personalization cookies may also include social media cookies that\n are used to enable you to log in to our Platform using your social\n media accounts and to share pages and content that you find\n interesting on our Platform through third-party social networks\n and other sites. Web. These cookies can also be used for\n advertising purposes.\n
\n\n\n Marketing of Cookies. Marketing cookies help us ensure that we\n provide you with more targeted and relevant marketing. We will\n also use marketing cookies to assess the effectiveness of our\n marketing communications by monitoring open rates and conversions.\n
\n\nWhat about other tracking technologies, like web beacons?
\n\n\n Cookies are not the only way to recognize or track visitors to our\n Platform. We may use other similar technologies from time to time,\n such as web beacons (sometimes called \"tracking pixels\" or \"clear\n gifs\"). These are small graphic files that contain a unique\n identifier that allows us to recognize when someone has visited\n our Platform or opened an email that we have sent them. This\n allows us, for example, to monitor the traffic patterns of users\n from one page within our Platform to another, to deliver or\n communicate with cookies, to understand whether you have come to\n our Platform from an online advertisement that appears on a\n third-party website, improve site performance and measure the\n success of email marketing campaigns. In many cases, these\n technologies rely on cookies to function properly, so refusing\n cookies will impair their function.\n
\n\nHow can I control cookies?
\n\n\n You can determine whether and how a cookie will be accepted by\n configuring the privacy settings of the browser you use to access\n the Platform or the \"privacy settings\" of your device. As the\n means by which you can refuse cookies through your browser\n controls vary from browser to browser, you should visit your\n browser's help menu for more information. If you adjust your\n privacy settings in your browser, your device will continue to\n collect data unless you adjust your device's privacy settings and\n vice versa.\n
\n\n\n You have the right to decide whether to accept or reject cookies.\n If you choose to set your browser controls to reject cookies, you\n may still use our website, although your access to some features\n and areas of our website may be restricted.\n
\n\n\n Some features of the Platform depend on cookies. Please note that\n if you choose to block cookies, you may not be able to log in or\n use those features, and preferences that rely on cookies may be\n lost.\n
\n\n\n Google Analytics (More information) Our platform uses Google\n Analytics, an Internet analysis service provided by Google, Inc.\n (\"Google\"). Google cookies allow us to analyze the use of the\n Platform by telling us which pages our users are viewing, which\n are the most popular, what time of day our Platform is visited,\n whether users have previously visited our Platform, and from which\n website they redirect users to our Platform, etc. The data\n generated by the cookie about your use of the Platform will be\n transmitted to Google and stored by Google on servers in the\n United States.\n
\n\n\n The Platform uses an IP address anonymization tool so that IP\n addresses are truncated in the territory of the Member States of\n the European Union and the other members of the agreement on the\n European Economic Area. The untruncated IP address is only\n exceptionally transmitted to Google servers in the USA and then\n truncated there.\n
\n\n\n Google uses the data on behalf of RRENOVA to evaluate your use of\n the Platform and to compile reports on website activity for\n website operators and for other website activities and internet\n usage services. Google may disclose this information to third\n parties in accordance with the law or for further processing by\n third parties on behalf of Google. For more information about\n Google Analytics cookies, please visit Google's help pages and\n Privacy Policy: Google Privacy Policy:\n https://policies.google.com/privacy; and the Google Analytics Help Center:\n
\n The IP address that your browser will transmit to Google Analytics\n will not be associated with any other data stored by Google.\n Through your browser settings, you can block cookies; however,\n this may cause problems with the use of some functionalities of\n the website. Via the \"Google Analytics Opt-out\" add-on you can,\n via your current web browser, opt out of the use of Google\n Analytics from that moment on:\n http://tools.google.com/dlpage/gaoptout?hl=en\n More information can be found here:\n https://support.google.com/analytics/answer/6004245\n
\nCHANGES TO THIS PRIVACY POLICY We
\n\n\n may update this Privacy Policy from time to time in response to\n legal, technical, or business changes. When we update our Privacy\n Policy, we will take appropriate steps to notify you, based on the\n significance of the changes we make. We will obtain your consent\n for any material changes to the Privacy Policy to the extent\n required by applicable data protection laws.\n
\n\n\n Any changes to this Privacy Policy will be communicated by us by\n posting an amended Privacy Policy on the Platform. Once posted on\n the Platform, the new Privacy Policy will take effect immediately.\n You can see when this Privacy Notice was last updated by checking\n the \"last updated\" date at the top of this Privacy Notice.\n
\nVISITORS FROM THE EUROPEAN UNION
\n\n\n This section of the Privacy Policy applies only if you use our\n Platform or services covered by this Privacy Policy from a country\n that is a Member State of the European Union and in the event and\n from the date of departure of the United Kingdom from the European\n Union, the United Kingdom (the \"EEA\"), and supplements the\n information in this Privacy Policy.\n
\n\nLegal basis for data
\n\n\n processing We process personal information for the purposes set\n out in this Privacy Policy, as described above. Our legal basis\n for processing personal data will depend on the personal data in\n question and the specific context in which we collect it. However,\n we normally collect and process personal information about you\n only where it is:\n
\n\n\n Si recopilamos y utilizamos su información personal en función de\n nuestros intereses legítimos (o de los de terceros), este interés\n será normalmente para operar nuestra Plataforma y servicios,\n gestionar nuestra relación con usted y comunicarnos con usted\n según sea necesario para proporcionarle nuestros servicios y para\n nuestro legítimo interés comercial, por ejemplo, al responder a\n sus consultas, mejorar nuestra Plataforma y nuestros servicios,\n llevar a cabo actividades de marketing, o con el fin de garantizar\n la seguridad de nuestra Plataforma y servicios y detectar o\n prevenir actividades ilegales como el fraude. Es posible que\n tengamos otros intereses legítimos y, si procede, le aclararemos\n en el momento oportuno cuáles son esos intereses legítimos.\n
\n\n\n Si le pedimos que proporcione información personal para cumplir\n con un requisito legal o para celebrar un contrato con usted, lo\n dejaremos claro en el momento oportuno. Le informaremos de si el\n suministro de su información personal es obligatorio o no (así\n como de las posibles consecuencias en caso de que no proporcione\n su información personal). En algunos casos, es posible que se le\n pida que nos proporcione información personal para que la\n procesemos como se describe anteriormente, para que podamos\n ofrecerle todos nuestros servicios y para que usted pueda utilizar\n todas las funciones de nuestra Plataforma.\n
\n\n\n Si tiene preguntas o necesita más información sobre la base legal\n sobre la que recopilamos y utilizamos su información personal,\n póngase en contacto con nosotros a través de los datos de contacto\n proporcionados en la sección H. \"CÓMO CONTACTAR CON NOSOTROS\" a\n continuación.\n
\n\nTransferencias internacionales de información personal
\n\n\n En relación con nuestra prestación de la Plataforma y sus\n servicios conexos, podemos transferir su información personal a\n países fuera del EEE, incluidos países que pueden no proporcionar\n el mismo nivel de protección de datos que su país de origen, como\n los Estados Unidos y China. Tomamos las medidas apropiadas para\n asegurarnos de que los destinatarios de su información personal\n están obligados a cumplir con los deberes de confidencialidad e\n implementamos las medidas apropiadas para asegurarnos de que su\n información personal permanezca protegida de acuerdo con esta\n Política de Privacidad, como las cláusulas contractuales estándar.\n Una copia de estas cláusulas puede solicitarse a\n contact@rrenova.com\n
\n\nYour rights
\n\n\n If you are a resident of the EEA, you also have the following data\n protection rights, which you can exercise at any time by\n contacting us using the contact details in section H. \"HOW TO\n CONTACT US\" below:\n
\n\n\n The right to access, correct, update or request deletion of your\n personal information.\n
\n\n\n The right to object to the processing of your personal information\n where it is based on our legitimate interests, and separately the\n right to object to direct marketing.\n
\n\n\n The right to ask us, in some situations, to restrict the\n processing of your personal information or to request the\n portability of your personal information.\n
\n\n\n The right to opt-out of marketing communications we send to you at\n any time. You can exercise this right by clicking the\n \"unsubscribe\" or \"unsubscribe\" link in the marketing emails we\n send you. To opt-out of other forms of marketing (such as postal\n marketing or telemarketing), please contact us using the contact\n details provided in section H. \"HOW TO CONTACT US\" below.\n
\n\n\n If we have collected and processed your personal information with\n your consent, then you have the right to withdraw your consent at\n any time. Revocation of your consent will not affect the\n lawfulness of any processing we have carried out prior to your\n revocation, nor will it affect the processing of your personal\n information that is based on legal processing grounds other than\n consent.\n
\n\n\n The right to complain to a data protection authority about our\n collection and use of your personal information. For more\n information, please contact your local data protection authority.\n
\n\n\n We respond to all requests we receive from individuals who wish to\n exercise their data protection rights in accordance with\n applicable data protection laws.\n
\n\n\n If you become aware of changes or inaccuracies in your\n information, you must notify us of such changes so that our\n records can be updated or corrected.\n
\n\nHOW TO GET IN TOUCH WITH US
\n\n\n If you have any requests, questions, or concerns about our use of\n your personal information and this Privacy Policy, please contact\n us at contact@rrenova.com\n
\n\nLANGUAGE
\n\n\n In case of conflict between the Spanish version and the version in\n another language of this Privacy Policy, the Spanish version will\n prevail.\n
\nPLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.
\n\n\n Welcome to www.rrenova.com, *.rrenova.com.* and “www.*.rrenova.com”;\n These Terms of Use describe the terms and conditions applicable to\n your access and use of the websites, mobile sites, mobile\n applications, and other online transaction portals owned, operated,\n branded or provided by RRENOVA (as defined below) from time to\n time-related to the RRENOVA e-commerce platform and all subdomains or\n domains related to it, including without limitation: (a) the web and\n mobile-optimized versions of the websites identified by the uniform\n resource locator “ www.rrenova.com”, *.rrenova.com.* and\n “www.*.rrenova.com”; and (b) the mobile applications of the RRENOVA\n electronic commerce platform and all the subdomains or domains related\n to it (jointly, the “Sites”). This document is a legally binding\n agreement between you as a user of the Sites (hereinafter referred to\n as \"you\", \"your\" or \"User\") and the RRENOVA entity determined in\n accordance with clause 2.1 below (hereinafter, referred to as \"we\",\n \"our\" or \"RRENOVA\").\n
\n\nApplication and acceptance of the terms
\n\nProvision of Services
\n\nGeneral Users
\n\nMember Accounts
\n\nMember Responsibilities
\n\nMember Violations
\n\nTransactions between buyers and sellers
\n\nLimitation of liability
\n\nForce Majeure
\n\nIntellectual Property Rights
\n\nPermissions you grant us
\n\n\n To provide our services, we need you to grant us certain\n permissions:\n
\n\n\n Permission to use the content you create and share: The\n content you create and share on RRENOVA and on the Sites and\n Services belongs to you, and nothing in these Terms overrides\n any rights you have over it. You can freely share your content\n with whoever and wherever you want. However, to provide our\n services, we must have certain usage permissions from you.\n Specifically, when you share, post, or upload content that is\n protected by intellectual property rights (such as photos or\n videos) on or in connection with our Products, you grant us a\n worldwide, non-exclusive, transferable, sub-licensable, and\n royalty-free license. copyright payments to host, use,\n distribute, modify, maintain, reproduce, publicly display or\n perform and translate your content, and to create derivative\n content (in accordance with your privacy and application\n settings). In other words, if you share a photo on RRENOVA,\n you give us permission to store, copy, and share it with\n others (in accordance with your settings), such as service\n providers that help us provide our services or other RRENOVA\n products that you use. You may delete the content or your\n account at any time to terminate this license. In any case,\n you should know that, for technical reasons, the content you\n delete may remain on the platform in backup copies for an\n unlimited time, although other users will not be able to see\n it. Also, content you delete may still be viewable if you've\n shared it with other people and they haven't deleted it.\n
\n\nWhat you can do and what you can share in RRENOVA
\n\nNotifications
\n\nGeneral Provisions
\n\n\n PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. PAY ATTENTION TO\n PROVISIONS THAT EXCLUDE OR LIMIT LIABILITY, AS WELL AS APPLICABLE\n DISPUTE RESOLUTION TERMS, LAW, AND JURISDICTION, WHICH MAY APPEAR IN\n ALL CAPS. Thank you for trading on RRENOVA's web-based trading\n platforms. This Transaction Services Agreement (hereafter this\n \"Agreement\") describes the terms and conditions under which you\n transact products and services online using the Online Transaction\n Sites in connection with www.rrenova .com, rrenova.com,\n www.*.rrenova.com, *.rrenova.com, and all related domains and\n subdomains (hereinafter, the \"RRENOVA Sites\"). This Agreement contains\n various limitations on RRENOVA's Transaction Services and also grants\n RRENOVA various powers and authority concerning online transactions\n conducted using RRENOVA's Transaction Services. This includes but is\n not limited to, the power and authority to decline or cancel an online\n transaction, return funds to a buyer, or release funds to a seller.\n You should carefully read this Agreement and, to the extent\n applicable, the applicable Transaction Terms and other RRENOVA\n regulations and policies, as well as:\n
\n\nApplication and acceptance of the Terms
\n\nBinding agreement.
\n This Agreement, including the Terms of Transactions and General\n Conditions, as well as, to the extent applicable, the RRENOVA\n Wallet Services Agreement and the RRENOVA Supplementary Services\n Agreement, form a legally binding agreement between you and\n RRENOVA in connection with your use of the Transaction Services.\n By accessing and using the Transaction Services, you agree to\n accept and be bound by this Agreement. Please do not use the\n Transaction Services if you do not agree to all of the terms of\n this Agreement.\nModifications.
\n RRENOVA may modify any of the terms of this Agreement, including\n the Terms of Transactions and the General Conditions at any time\n by posting the relevant modification and updated version on the\n Sites. Modified terms will be effective immediately upon\n posting. We will endeavor to provide you with advance notice of\n changes to these agreements. By continuing to use the\n Transaction Services, you agree that the modified terms will\n apply to you. This Agreement may only be modified in writing by\n an authorized representative of RRENOVA.\nLinguistic version.
\n If RRENOVA has posted or provided a translation of the English\n or other language version of the terms of this Agreement,\n including the Terms of Transactions and General Conditions, you\n agree that the translation is provided for convenience only and\n that the English version of Spanish will govern your use of the\n Transaction Services.\nRRENOVA Affiliates.
\n Some of the Transaction Services may be supported by our\n affiliates, collaborators, service providers, and/or strategic\n partners.\nAdditional Terms.
\n In some cases, you may also be required to enter into a separate\n agreement with RRENOVA or our affiliates in connection with the\n Transaction Services (\"Additional Terms\"). If there is any\n inconsistency between the provisions of this Agreement and the\n provisions of the Additional Terms, the Additional Terms will\n govern the relevant types of Transaction Services or Online\n Transactions, as the case may be.\nMember Services.
\n This Agreement does not affect your agreement with us or any of\n our affiliates regarding your subscription to and use of member\n services on the Sites, except as otherwise provided in this\n Agreement or the applicable service agreement.\nTransaction services
\n\nTransaction Services.
\n The RRENOVA Transaction Services are designed to facilitate\n registered members of the RRENOVA Sites to place, accept,\n conclude, manage, and fulfill orders for the supply of products\n and services online within the Sites (hereinafter, the \"Online\n Transactions\"), which may include certain services provided by\n (i) RRENOVA or its affiliates, or (ii) RRENOVA's affiliates.\n RRENOVA reserves the right to change, update, modify, limit, or\n suspend the Transaction Services or any of its related\n functionalities or applications at any time, temporarily or\n permanently, and without prior notice. RRENOVA further reserves\n the right to introduce new features, functionality, or\n applications into the Transaction Services or in future versions\n of the Transaction Services. All new features, functionality,\n applications, modifications, enhancements, and alterations will\n be governed by this Agreement unless otherwise expressly\n provided by RRENOVA.\nFor members only.
\n The RRENOVA Transaction Services are only available to\n registered members of the RRENOVA Sites. If your free or paid\n subscription to the RRENOVA Sites expires or is terminated early\n for any reason, you will not have the right to use the\n Transaction Services. In the event you have a valid online\n Transaction under this Agreement at the time your paid or free\n subscription to the RRENOVA Sites expires, RRENOVA shall have\n full right and authority to refund Buyer or release Seller (the\n terms' Buyer and Seller are understood as defined below) all or\n part of the funds under the Online Transactions, as RRENOVA\n deems appropriate. If you are a Seller or a Buyer, a valid bank\n account is required subject to verification and confirmation by\n RRENOVA and our affiliates.\nTypes of transactions.
\n RRENOVA's Transaction Services are available only for the types\n of Online Transactions that RRENOVA allows. For any type of\n Online Transaction, RRENOVA may limit any or all of the\n Transaction Services to a certain group of members, following\n the applicable Transaction Terms. The types of online\n transactions and other benefits, features, and functions of the\n Transaction Services available to a registered member may vary\n depending on different countries and regions. No warranty or\n representation is made that the same type and scope of\n transactions, benefits, features, and functions will be\n available to all members.\nLegal articles.
\n The products or services of an Online Transaction using the\n Transaction Services must be legal items and must not be\n prohibited or otherwise restricted by this Section 2.4. You\n shall not use the Transaction Services in connection with any\n Online Transaction that:\n\nReject or cancel transactions.
\n Other than as provided in Section 2.4, RRENOVA reserves the\n right, in its sole discretion, to reject or cancel any Online\n Transaction for any reason. Some situations that may result in\n the rejection or cancellation of an Online Transaction include,\n for example, when our credit and fraud control department\n identifies problems, when RRENOVA has reason to believe that the\n Online Transaction is unauthorized, violates any law, rule or\n regulation or may otherwise entail liability for RRENOVA or any\n of our affiliates. RRENOVA may also require verifications or\n additional information for any Online Transaction.\nBuyer Protection Plan.
\n RRENOVA may also provide a buyer protection plan for certain\n Online Transactions. In case the Seller has been offered to\n subscribe to the buyer protection plan, by signing a\n separate agreement with RRENOVA, the Seller may be required\n to provide deposits and/or guarantees, using the methods\n indicated by RRENOVA Wallet or RRENOVA on the Sites of\n RRENOVA to ensure proper performance of Seller's obligations\n under the relevant buyer protection plan. Seller agrees to\n permit and hereby authorize RRENOVA to deduct, withhold and\n dispose of any deposit provided following the terms of the\n relevant buyer protection plan. Buyer acknowledges and\n agrees that the protection provided to Buyer under a buyer\n protection plan applies to Online Transactions in which\n Seller has subscribed to such a plan and the purchase falls\n within the scope of the protection plan. of the buyer, and\n (i) the RRENOVA Wallet Services under Clause 3.4 of the\n RRENOVA Wallet Services Agreement and (ii) the RRENOVA\n Supplementary Services under Clause 3.4 of the RRENOVA\n Supplemental Services Agreement will not be applicable for\n these types of Online Transactions if the Seller has\n subscribed to the buyer protection plan and said plan\n already covers your purchase. Buyer acknowledges and agrees\n that RRENOVA will add guarantees for Seller in such Online\n Transactions within the scope of the buyer's protection\n plan. Warranty service will be performed following the\n agreement reached between the warranty service provider and\n the Seller.\nTerms of transactions.
\n For any type of Online Transaction, RRENOVA may impose\n additional restrictions, limitations, and prohibitions, as well\n as sanctions for any violation of the Terms of the relevant\n transactions.\nDisputes between Buyers and Sellers.
\n You agree that any dispute arising between you and the other\n party in an online transaction will be handled following the\n provisions of Clause 10 and that RRENOVA will have full right\n and power to decide on any such Dispute. Upon receipt of a\n Dispute, RRENOVA shall have the right to require Buyer, Seller,\n or both to provide supporting documents. You agree that RRENOVA\n will have absolute discretion to reject or receive any\n supporting documents. You also acknowledge that RRENOVA is not a\n judicial or arbitration institution and will make determinations\n only as a normal layperson. In addition, we do not warrant that\n any supporting documents submitted by the parties to the Dispute\n will be true, complete, or accurate. You agree not to hold\n RRENOVA and our affiliates responsible for any material that is\n false or misleading.\nRRENOVA Powers.
\n You expressly acknowledge and agree that RRENOVA shall have full\n power, authority, and discretion to reject or cancel an online\n transaction and to decide on any dispute between the buyer and\n the seller, including the remittance of funds from an online\n transaction. the line entered into by RRENOVA Wallet under\n RRENOVA's instructions following this Agreement, the RRENOVA\n Wallet Services Agreement, and the terms of the relevant\n transactions. You also acknowledge that this Agreement, the\n RRENOVA Wallet Services Agreement, the RRENOVA Supplemental\n Services Agreement, and the applicable Transaction Terms may not\n cover all matters that may arise in connection with an Online\n Transaction. You agree and accept that RRENOVA will have the\n right to modify or supplement the Terms of transactions.\n Furthermore, you agree and agree that RRENOVA shall have the\n right to make determinations whenever RRENOVA deems appropriate,\n taking into account evidence received by us, commonly accepted\n principles and practices in the relevant industries, and Buyer's\n and Seller's relevant interests, regardless of whether the\n matter in question has been expressly addressed in the Terms of\n Transactions or this Agreement.\nRRENOVA records.
\n In the event of any dispute in connection with any online\n transaction, RRENOVA's records will take precedence and be\n conclusive.\nTransactions between Sellers and Buyers
\n\nOnline order.
\n Seller and Buyer enter into an Online Transaction for the\n products or services by completing, submitting, and accepting an\n online order using the applicable standard order form on the\n RRENOVA Sites. Seller and Buyer shall be responsible for\n ensuring that you have accepted and specified all relevant terms\n and conditions for the products or services on the applicable\n online order form, including, but not limited to, prices,\n quantities, specifications, specifications, quality standards,\n inspection, shipment, etc. RRENOVA may refuse to process or\n cancel any Online Transaction that, in RRENOVA's reasonable\n opinion, does not contain sufficient information to constitute a\n binding agreement.\n\n Online Transactions Subject to this Agreement.\n
\n An Online Transaction is further subject to the applicable terms\n and conditions outlined in this Agreement and the Transaction\n Terms. Seller and Buyer shall complete the Online Transaction\n following the terms of the online order, the relevant\n Transaction Terms, and this Agreement. Seller or Buyer may only\n cancel an online Transaction following the applicable\n Transaction Terms.\n\n Transaction between Seller and Buyer exclusively.\n
\n Each online Transaction is made by and between a Seller and a\n Buyer exclusively. Although the RRENOVA Sites offer the\n Transaction Services and, where applicable, may carry out\n verification of the Online Transaction, the RRENOVA Sites shall\n not be considered as part of the Online Transaction. The RRENOVA\n Sites do not represent the Seller or the Buyer in any Online\n Transaction. The RRENOVA Sites will not be responsible for the\n quality, safety, legality, or availability of the products or\n services offered in any Online Transaction, or for the ability\n of the Seller or the Buyer to complete any Online Transaction.\n You agree that you will not hold the RRENOVA Sites, or our\n affiliates and agents, liable for any loss, damages, claims,\n liabilities, costs, or expenses arising from online\n Transactions, including any violation, partial execution, or\n non-execution of the Transaction online by the other party to\n the transaction.\nPayment of the agreed price.
\n For any Online Transaction, the Buyer agrees to pay the Seller\n the full transaction price collected in the Online Transaction\n through the RRENOVA Sites, unless another option is available\n directly from RRENOVA on the Online Transactions. RENEW. When\n using RRENOVA Wallet or RRENOVA to send a payment for an Online\n Transaction from the RRENOVA Sites, payments are processed (in\n the case of Online Transactions via RRENOVA Wallet) through\n accounts owned by RRENOVA or one of its affiliates or a\n registered third-party service provider acting on behalf of\n RRENOVA, and (in the case of Online Transactions through the\n RRENOVA Sites) are processed through accounts owned by RRENOVA\n or one of its affiliates or from a registered third-party\n service provider acting on behalf of the RRENOVA Sites. Funds\n are received by the Seller under the Transaction Services\n Agreement. Seller agrees that Buyer's full payment of the\n transaction price contained in the Online Transaction to RRENOVA\n Wallet or the RRENOVA Sites (as the case may be) constitutes\n final payment to Seller, and Buyer's obligation to pay. for the\n Online Transaction will be fully satisfied upon receipt of the\n funds in the account of RRENOVA Wallet or of the RRENOVA Sites.\nPayment methods.
\n Please note that the payment methods available on the RRENOVA\n Sites may be provided by RRENOVA partners. If there is any\n charge or reversal of any payment requested by a payment service\n partner, the Seller accepts that the RRENOVA Sites have the\n right to the refund of the money requested by the payment\n service partner and without responsibility for the Seller. The\n RRENOVA Sites will use reasonable efforts to assist you by\n participating in the dispute resolution process of the relevant\n payment service partners. However, if participation in the\n dispute resolution process is subject to additional costs, these\n will be at your sole expense.\nYour agent.
\n If you are required to conclude and complete an Online\n Transaction through an agent (for example, a Seller may be\n required to retain a qualified import and export agent as its\n export agent), such agent is only an agent of yours. If the\n agent is required to perform any obligation, you will be solely\n liable to the other party to the Online Transaction for your\n agent's failure to perform or default.\nRRENOVA service fees
\n\nService fees.
\n RRENOVA charges service fees for Online Transactions following\n the fee schedules published by RRENOVA on the RRENOVA Sites.\n RRENOVA reserves the right to charge any service fee for other\n types of Online Transactions upon reasonable notice posted on\n the Sites. If the Online Transaction adopts Services from\n RRENOVA Wallet, you authorize RRENOVA to instruct RRENOVA Wallet\n to deduct service fees due and payable to RRENOVA in an Online\n Transaction and to pay them to RRENOVA when RRENOVA Wallet\n releases any amounts available to you under the Online\n Transaction. Neither RRENOVA nor RRENOVA Wallet have any control\n and are not responsible for the products or services that are\n paid for with our service. We cannot assure you that a buyer or\n seller you deal with will complete the transaction.\nThird-party fees are not included.
\n Service fees charged by RRENOVA do not include fees for any\n services or products that you may acquire or purchase in\n connection with the Online Transaction. It will be your\n responsibility to settle fees with such third-party providers.\n\n Taxes and financial expenses are not included.\n
\n All rates applied by RRENOVA are exclusive of taxes, rights, or\n other governmental levies or any financial expense. You agree to\n pay and be responsible for any taxes, duties, levies, or charges\n for the use of the Transaction Services, in addition to our\n service fees. If any applicable law requires RRENOVA to collect\n or withhold any tax or duty, you agree to pay such tax or duty\n to RRENOVA. You will also be responsible for the financial\n expenses for the funds to be remitted to you, and RRENOVA will\n be entitled to payment of such expenses from those funds.\n RRENOVA and RRENOVA Wallet will be entitled to deduct any\n financial expenses incurred as a result of the provision of the\n Transaction Services and the party receiving the funds will be\n responsible for the costs of such bank charges.\nMember Responsibilities
\n\nProvision of information and assistance.
\n You agree to give all notices, provide all necessary data,\n materials, and approvals, and provide all reasonable assistance\n and cooperation necessary for the completion of Online\n Transactions and for the provision of Online Transaction\n Services. RENEW. If you breach it and this results in a delay in\n the provision of any Transaction Service, the cancellation of\n any Online Transaction, or the deletion of funds, RRENOVA will\n not be responsible for any losses or damages that may arise from\n said breach.\nOffenses.
\n If, in RRENOVA's opinion, you fail to act in good faith, abuse\n the Transaction Services, or otherwise violate this Agreement,\n RRENOVA shall have the right to cancel the applicable Online\n Transaction(s). RRENOVA also reserves the right to impose any\n sanction, to temporarily or permanently suspend or terminate\n your use of the Transaction Services, or to temporarily or\n permanently suspend, terminate or seek to suspend or terminate\n your subscription to paid or free on the RRENOVA Sites. RRENOVA\n also reserves the right to (i) temporarily suspend the\n transaction functionalities of your RRENOVA Account for a\n prescribed period determined by RRENOVA, permanently terminate\n the use of your RRENOVA Account, or (ii) authorize RRENOVA\n Wallet to temporarily suspend the transaction functionalities of\n your RRENOVA Wallet account for a prescribed period determined\n by RRENOVA, or permanently terminate the use of your RRENOVA\n Wallet account. RRENOVA may also publish the results, penalties,\n or other records related to violations of the RRENOVA Sites.\nObligations to pay taxes.
\n You will be solely responsible for payment of any taxes, duties,\n or other governmental assessments or any charges or charges that\n may be imposed on any fees, products, or services purchased or\n provided under or in connection with Online Transactions.\nComment system.
\n You will not take any action that may affect the integrity of\n the RRENOVA feedback system, such as providing positive feedback\n about yourself on the RRENOVA Sites using a secondary Member ID\n or through third parties, or leaving unsubstantiated negative\n feedback from another member on the RRENOVA Sites.\nMember Indemnity.
\n You agree to indemnify and hold harmless RRENOVA and our\n affiliates, employees, directors, officers, agents, and\n representatives from all losses, damages, demands, claims, and\n liabilities (including legal costs under a full cost coverage\n formula), which may arise, directly or indirectly, from your use\n of the Transaction Services or your breach of this Agreement.\n RRENOVA reserves the right, at our expense, to assume the\n exclusive defense and control of any matter subject to release\n by you, in which case you will cooperate with RRENOVA in\n asserting any available defenses.\n\n Collection and use of information for electronic credit line\n services.\n
\n If you have applied for and used RRENOVA's electronic line of\n credit services, you further acknowledge and agree that RRENOVA\n shall have the right to use information collected about you and\n your online transactions, including but not limited to your\n credit information, customer information, business, personal\n information (such as applicant's name and home address) and\n financial information (the \"Collected Information\") to\n facilitate the administration, processing, and operation of your\n use of the services. Concerning the use of the electronic credit\n line services, RRENOVA may use the Information collected in the\n manner provided in the Privacy and Cookies Policy or the\n declaration of collection of personal information relevant to\n the credit line services. that you have accepted before or\n during the application and use of the services of the electronic\n line of credit.\nConfidentiality
\n\nConfidentiality obligations.
\n You shall maintain the confidentiality of all confidential\n information provided by other members of the RRENOVA Sites or\n RRENOVA in connection with any Online Transaction or Transaction\n Services.\nConfidential information.
\n All information and materials provided by another member of the\n RRENOVA or RRENOVA Sites will be considered confidential\n information unless such information or material is either in the\n public domain or subsequently becomes public in any way except\n due to your breach of the obligations of confidentiality.\nDisclaimer and limitation of liability
\n\nNo warranty.
\n You expressly agree that you use the Transaction Services at\n your own risk. TO THE EXTENT PERMITTED BY LAW, THE TRANSACTION\n SERVICES ARE PROVIDED \"AS IS\", \"AS AVAILABLE\" AND \"WITH FAULTS\",\n AND RRENOVA DOES NOT REPRESENT OR WARRANT THAT THE TRANSACTION\n SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. RRENOVA DOES NOT\n REPRESENT OR GUARANTEE THE ACCURACY, TRUTHFULNESS, AND\n COMPLETENESS OF THE INFORMATION PROVIDED BY ANY MEMBER OF THE\n RRENOVA SITES. YOU WILL BE SOLELY RESPONSIBLE FOR THE\n CONSEQUENCES DERIVED FROM YOUR JUDGMENT AND DECISION TO USE OR\n RELY ON SUCH INFORMATION. RRENOVA AND OUR AFFILIATES EXPRESSLY\n DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT\n LIMITED TO, WARRANTIES OF CONDITION, QUALITY, DURABILITY,\n PERFORMANCE, ACCURACY, RELIABILITY, MERCHANTABILITY, OR FITNESS\n FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, NOTWITHSTANDING\n WARNING OF THE POSSIBILITY OF SUCH DAMAGES OR IF SUCH\n POSSIBILITY WERE REASONABLY FORESEEABLE. SUCH WARRANTIES,\n REPRESENTATIONS, CONDITIONS, UNDERTAKINGS, AND TERMS ARE HEREBY\n DISCLAIMED AND EXCLUDED.\n\n Exclusion and limitation of responsibilities.\n
\n TO THE EXTENT PERMITTED BY LAW, RRENOVA SHALL NOT BE LIABLE FOR\n ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE\n DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOST PROFITS\n OR REVENUE, BUSINESS INTERRUPTION, LOSS OF BUSINESS OPPORTUNITY\n OR LOSS OF DATA, WHETHER UNDER CONTRACT, TORT, NEGLIGENCE IN\n EQUITY OR OTHERWISE, ARISING OUT OF THE USE OR INABILITY TO USE\n THE TRANSACTION SERVICES. THE AGGREGATE LIABILITY OF RRENOVA AND\n OUR AFFILIATES AND AGENTS, INCLUDING, WITHOUT LIMITATION,\n RRENOVA (UNITED STATES OF AMERICA) AND RRENOVA WALLET, ARISING\n OUT OF THE TRANSACTION SERVICES IN CONNECTION WITH ANY ONLINE\n TRANSACTION SHALL NOT EXCEED THE GREATER OF THESE RATES CHARGED\n PER RENEWAL OR THE 1000 USD.\nForce Majeure
\n\nForce Majeure.
\n Under no circumstances will RRENOVA and our affiliates and\n agents be held liable for any delay, failure, or interruption of\n the Transaction Services resulting directly or indirectly from\n natural phenomena or forces or causes beyond our reasonable\n control, including, but not limited to, events acts of God,\n Internet failures, computer, telecommunications or any other\n equipment failures, power failure, strikes, labor disputes,\n riots, insurrections, civil disturbances, labor or material\n shortages, terrorism, wars, government actions or mandates of\n national or foreign courts.\nNotifications
\n\nNotifications.
\n Unless expressly indicated otherwise, legal notices will be\n delivered to you by sending them to the last email address\n available in your member profile of the RRENOVA Sites. Notices\n will be deemed given 24 hours after such email is sent unless we\n are notified that the email address is invalid. Alternatively,\n we may deliver a legal notice to you by mail at the last address\n available in your member profile, in which case it will be\n deemed delivered five days after the mailing date. Unless\n expressly indicated otherwise, legal notices will be sent to\n RRENOVA by sending them to RRENOVA at 9155 S Dadeland Blvd Suite\n 1712, Miami, FL 33156, United States of America.\nApplicable law and jurisdiction
\n\nAPPLICABLE LEGISLATION.
\n THIS AGREEMENT SHALL BE GOVERNED BY THE LAW APPLICABLE TO THE\n UNITED STATES OF AMERICA, REGARDLESS OF ITS CONFLICT OF LAW\n PRINCIPLES.\nFriendly negotiations.
\n If any dispute or claim arises out of or in connection with this\n Agreement, an Online Transaction, or your use of the Transaction\n Services (a \"Dispute\"), the relevant parties shall resolve such\n Dispute through amicable negotiations.\nDISPUTES BETWEEN BUYERS AND SELLERS.
\n IN THE EVENT OF A DISPUTE ARISING BETWEEN BUYER AND SELLER OUT\n OF OR IN CONNECTION WITH AN ONLINE TRANSACTION, IF SUCH DISPUTE\n IS NOT RESOLVED THROUGH AMICABLE NEGOTIATION WITHIN THE\n PRESCRIBED PERIOD UNDER THE APPLICABLE TRANSACTION TERMS, YOU\n AGREE TO SUBMIT SUCH DISPUTE RENEWAL FOR DETERMINATION. IF\n EITHER THE BUYER OR SELLER IN THE DISPUTE DOES NOT REQUEST\n ARBITRATION WITHIN 5 CALENDAR DAYS, THEY BOTH WILL BE DEEMED TO\n AGREE THAT THE DETERMINATION OF RENEWAL WILL BE FINAL AND\n BINDING ON YOU. WITH A FINAL DETERMINATION, if THE ONLINE\n TRANSACTION ADOPTS THE SERVICES OFRRENOVAWALLET, RRENOVA CAN\n INSTRUCTRRENOVA Swallow TO DISPOSE OF THE FUNDS RETAINED\n BYRRENOVAWALLET UNDER SUCH DETERMINATION AND, IN THE EVENT THAT\n THE ONLINE TRANSACTION ADOPTS RRENOVA'S SUPPLEMENTAL SERVICES,\n RRENOVA MAY DISPOSE OF THE FUNDS RETAINED BY RRENOVA ACCORDING\n TO SUCH DETERMINATION. FURTHER, BOTH BUYER AND SELLER SHALL BE\n DEEMED TO WAIVE ANY CLAIM AGAINST RRENOVA, RRENOVA WALLET, AND\n OUR AFFILIATES AND AGENTS.\nOther Disputes.
\n In the event of a Dispute of any other type arising between you\n and RRENOVA, if such Dispute is not resolved between you and\n RRENOVA, you and RRENOVA agree that the Dispute will be resolved\n with the assistance of an arbitrator, for which the parties\n waive ordinary jurisprudence. If an agreement is not reached in\n this instance, the discrepancies will be submitted to the\n resolution of an Arbitration Court that will be subject to the\n provisions of the Arbitration and Mediation Laws.\nCompensation.
\n If you bring legal action against RRENOVA or our affiliates in\n violation of this Section 10, including any legal proceeding\n challenging RRENOVA's determination that it is binding on you\n according to this Section 10, you will hold harmless and insured\n to RRENOVA and our affiliates, agents, employees, directors, and\n officers against any claims, losses or damages that we may\n suffer.\nPrescription period.
\n In any event, you may not bring any claim against RRENOVA or our\n affiliates under this Agreement after three months from the\n occurrence of the matter giving rise to such a claim.\nPrecautionary measures.
\n Notwithstanding the foregoing provisions, either party may seek\n injunctive relief or equitable relief from the other in any\n court of competent jurisdiction before or during the\n arbitration.\nGeneral Provisions
\n\nFull agreement.
\n This Agreement constitutes the entire agreement between you and\n RRENOVA concerning the use of the Transaction Services, governs\n them, and supersedes any prior agreement, oral or written, about\n the same subject matter.\nSeparation.
\n If any provision of this Agreement is held invalid or\n unenforceable, that provision will be struck and the remaining\n provisions will continue to be valid and enforceable.\nHeaders.
\n Headings are for reference only and in no way define, limit,\n construe, or describe the scope or scope of such section.\nIndependent contractor.
\n No agency, partnership, joint venture, employee-employer, or\n franchisor-franchisee relationship is intended or created by\n this Agreement.\nHe doesn't quit.
\n Any failure by RRENOVA or our affiliates to exercise any of our\n rights under this Agreement will not constitute a waiver of such\n right or a waiver concerning subsequent or similar breaches. The\n resignation will be effective only if it is made in writing.\nCesion.
\n RRENOVA shall have the right to assign this Agreement (including\n all rights, title, benefits, interest, obligations, and duties\n in this Agreement) to any of our affiliates and any successors\n in title. RRENOVA may delegate part of RRENOVA's rights and\n responsibilities under this Agreement to independent contractors\n or other third parties. You may not assign, in whole or in part,\n this Agreement to any person or entity.\n\n RRENOVA INTERNATIONAL (\"Site\", \"we\" or \"us\") recognize the importance\n of purchase guarantees. Basic Buyer Protection ensures that you will\n receive your item on time as described. Some businesses provide\n advanced buyer protection with a service guarantee for more than one\n year. This Policy also applies to using the Site through a mobile\n device, whether through mobile applications or mobile-optimized\n websites.\n
\n\n\n BUYER PROTECTION PLAN \n
\n\nRRENOVA Warranty:
\n\nRRENOVA Shops Sellers and Third Party Guarantee
\n\n\n SHIPPING \n
\n\n\n RRENOVA is committed to making the safety of our employees and\n community of customers a top priority. As we fulfill orders and\n process returns at our warehouse, increased safety precautions are\n being taken at every step, and we are doing everything we can to ship\n your orders in accordance with our regular schedule. However, delays\n in shipping are expected.\n
\n\n\n Order and Shipping Confirmation\n
\n\n\n You will receive an email confirmation once your order has been\n successfully placed, which will include the description of your order,\n your order number, your tracking number, and your shipping method.\n Please make sure your shipping address is correct as we are unable to\n redirect goods once they are on route to you.\n
\n\n\n Orders can take up to 4-7 business days to be processed and shipped,\n depending on destination and country. Once your order is prepared for\n shipment, you will receive a shipping confirmation email with your\n tracking information and a description of your order.\n
\n\n\n CANCELATION RIGHTS \n
\n\n\n RETURN OF INVENTORY AND SALES \n
\n\nRequirements
\n\n\n RETURN POLICY \n
\n\n\n RRENOVA INTERNATIONAL is confident that you'll love everything you\n purchase from us. We offer a 30-day money-back guarantee (excluding\n shipping, sales commissions, handling charges, and restocking fees) to\n all customers. For digital products and services offered RRENOVA\n offers a 3-Day money-back guarantee (excluding sales commissions and\n operational charges).\n
\n\n\n After 30 days, RRENOVA offers a 30% refund of the purchase price\n (excluding shipping, sales commissions, handling charges, and\n restocking fees) on the return of all unopened and unused products. We\n will happily refund the purchase price (excluding shipping, sales\n commissions, handling charges, and restocking fees) of the returned\n item(s) to the original form of payment. Any returns after 31 days\n from when the customer receives their order will not be accepted.\n
\n\n| Product Return Timeframe | \n\nRefund of Purchase Price | \n\n\n Refund of shipping, sales commissions, handling charges, and\n restocking fees\n | \n\nCustomer responsible for the return shipping cost | \n
|---|---|---|---|
| \n Physical Products Order returned within 7 days after delivery\n date\n | \n\nFULL | \n\nNO | \n\nYES | \n
| \n Physical Products Order returned after 7 days and 30 days before\n the initial delivery date\n | \n\nFULL | \n\nNO | \n\nYES | \n
| \n Physical Products Order returned after 31 days after the initial\n delivery date\n | \n\nNO | \n\nNO | \n\nN/A | \n
| \n Digital Products Order returned within 3 days after purchase\n date\n | \n\nFULL | \n\nNO | \n\nN/A | \n
| \n Digital Products Order returned after 3 days after the initial\n purchase date\n | \n\nNO | \n\nN/A | \n\nN/A | \n
\n **Important:\n\n
\n Return Fees Table\n
\n\n| FEES | \nAMOUNT IN USD | \n
|---|---|
| \n Restocking Fee\n | \n\n$ 25.00 USD | \n
\n PROCESS FOR ALL RETURNS \n
\n\n\n Customers return\n
\n\n\n Customers and Retail Customers may return products for refund or exchange pursuant to Section 'Returns By Retail Customer' above. Customers return products directly to the Company. Customers return products directly to the Company, the RRENOVA Shops Store, or to the Third Party through whom the product(s) were purchased. If a Customer or a Retail Customer returns the product(s) directly to the Company, the RRENOVA Shops Store, or to the Third Party should assist the Customer or Retail Customer to insure that the following procedures are followed:\n
\n\n\n RRENOVA Shops Sellers and Third Party returns\n
\n\n\n All merchandise must be returned by the customer who purchased it directly from RRENOVA, or who arranged the sale of merchandise to the Customer from RRENOVA INTERNATIONAL, LLC. \n
\n\nProduct return address
\n\n\n RRENOVA Returns\n
\n\n\n 9155 S Dadeland Blvd, Suite 1712, Miami FL-33186, United States of America.\n
\n \n\n RRENOVA Seller Returns\n
\n\n\n Check the contact address of the store where you purchased and/or contact the store to receive the address to which you must return the product.\n
\n\n\n Terms and Conditions\n
\n\n\n RECEIVING A REFUND\n
\n\n\n A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for a refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the product price less shipping and handling fees and restocking fees.\n
\n\n\n Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers. \n
\n\n\n Monthly digital subscription payments are generally non-refundable, however, the company reserves the right to review these requests on a case-by-case basis; all digital products are non-refundable after the time frame listed above.\n
\n\n\n WHERE WE SHIP\n
\n\n\n We currently ship to U.S. addresses only we are working on expanding to other countries soon. Please refer to our company communications for country expansion.\n
\n\n\n We ship products to the rest of the world through PO Boxes based in the United States, if you are outside the United States you should look for a box that delivers products in your country from the United States.\n
\n\n\n Our partners with a store at RRENOVA Shops may or may not have other forms of shipping that may be local or international, taking the country of residence of the business as a reference.\n
\n\n\n TAXES\n
\n\n\n RRENOVA charges applicable sales tax on all orders. Taxes are calculated according to the shipping destination and/or the residence of the shop, and itemized on the Order Summary page.\n
\n\n\n CHARGEBACKS\n
\n\n\n RRENOVA takes a zero-tolerance approach to chargeback fraud. Furthermore, in the event of any unmerited chargeback requests, we reserve the right to recover monies by any legitimate means available to us, including a third-party debt collection agency, or any other lawful means to recover funds successfully charged back to you in such circumstances. Any accounts that receive a chargeback on their account will be subject to a service fee of $150.00 and the account will be terminated effective immediately. Chargebacks on the account constitute that the account owner no longer wishes to be a part of the company and therefore the account will be terminated and closed.\n
\n\n\n CANCELLATION PROCESS\n
\n\n\n Freedom of Cancellation: Please email our Customer Support team at email: cancelmyaccount@rrenova.com to opt out of any of the Program(s) at any time.\n
\n\n\n Please note: Once you have enrolled, RRENOVA INTERNATIONAL will assess the following cancellation fees if you do not meet or qualify our customer support team will ensure to communicate this to you.\n
\n\n\n \n You can contact RRENOVA Customer Support by email at:\n \n
\n\n support@rrenova.com - returns@rrenova.com - cancelmyaccount@rrenova.com\n
\n \n\n Any publication or sale of products that infringe intellectual\n property rights is prohibited in RRENOVA.\n
\n\n\n If a seller posts or sells products that infringe on the intellectual\n property rights of another party, the owners or buyers of the\n intellectual property rights can complain. The platform will also\n initiate a random verification of product information (including shelf\n products) and product listings. If a suspected violation is found, the\n information will be rejected or deleted and the sanction will be\n imposed according to the specific circumstance of the violation.\n
\n\nOverview
\n\n\n RRENOVA respects the intellectual property rights of others and we\n expect our users to comply with them.RRENOVA takes a serious stance in\n dealing with claims of intellectual property infringement on our\n websites at www.rrenova.with www.*.rrenovashops.com y\n www.*.rrenova.com (hereinafter, \"Site\"). We also have the cooperation\n of the owners of intellectual property rights.\n
\n\nIntellectual Property Right (\"IPR\") Protection
\n\n\n Repeat violations of our IPR policy may result in a number of actions,\n including, but not limited to, the following:\n
\n\n\n RRENOVA has full discretion to take any enforcement action at any time\n for certain extreme/conspicuous situations, such as, but not limited\n to, where litigation has already been initiated by the intellectual\n property rights holder.\n
\n\nInfringement Claims
\n\n\n All claims of intellectual property infringement will be made under\n penalty of perjury. Owners of intellectual property rights further\n agree to indemnify and hold harmlessRRENOVA from all claims, causes of\n action, damages, and judgments arising from any removal of product\n listings pursuant to intellectual property infringement claims.\n
\n\n\n As a neutral e-commerce platform, RRENOVA does not adjudicate\n conflicting intellectual property infringement claims. Any action\n taken by RRENOVA it should not be construed as an endorsement of any\n claim of intellectual property infringement. All disputed intellectual\n property infringement claims will be resolved by the relevant\n disputing parties separately from RRENOVA and the Site.\n
\n\nProtection platform
\n\n\n Under certain extreme/conspicuous situations, RRENOVA reserves the\n right to terminate the membership agreement or service agreement, the\n membership account and any and all accounts thatRRENOVA determine that\n are related to said account unilaterally in its discretion and/or\n implement other Measures that RRENOVA considers appropriate.\n \"Extreme/conspicuous situations\" include, but are not limited to, the\n following:\n
\n\nTypes and penalties of infractions
\n\n| Types of Intellectual Property Rights Infringements | \n\nTypes of violations | \n\nPity | \n
|---|---|---|
| trademark infringement | \n\n\n serious violation: \n\n Unauthorized use of a trademark on the product and/or on its\n packaging and/or other use of a trademark that is identical or\n very similar to the trademark.\n | \n\n 1) Termination of membership in three violations. | \n
| \n | \n \n General Violation: Other circumstances of trademark\n infringement.\n \n\n Unauthorized use of a trademark on the product and/or on its\n packaging and/or other use of a trademark that is identical or\n very similar to the trademark.\n | \n\n \n 1) No penalty point is incurred for the first violation; \n\n2) 6 penalty points incurred for each repeat violation; \n\n\n 3) 48 penalty points incurred accumulating results on\n termination of membership.\n \n | \n
| copyright infringement | \n\n\n \n Any unauthorized use of copyrighted materials, such as text,\n images, videos, music, and software, will constitute copyright\n infringement.\n \n\nPhysical Product Violation: \n\n1) The product or its packaging is pirated. \n\n\n 2) the physical product or its packaging contains unauthorized\n copyrighted content or images without being pirated.\n \n\nInformation breach: \n\n\n 1) Unauthorized use of a copyrighted image in product listings\n \n\n\n 2) Unauthorized use of copyright text in product listings\n \n | \n\n \n 1) No penalty point is incurred for the first violation; \n\n2) 6 penalty points incurred for each repeat violation; \n\n\n 3) 48 penalty points incurred by accumulating results in the\n termination of membership.\n \n | \n
PART 1 GENERAL PROHIBITIONS
\n\nPART 2 PROHIBITED AND CONTROLLED ITEMS
\n\nILLICIT DRUGS, PRECURSORS, AND DRUG PARAPHERNALIA
\n\nFLAMMABLE, EXPLOSIVE, AND DANGEROUS CHEMICALS
\n\nFIREARMS AND AMMUNITION
\n\nWEAPONS
\n\n\n GOVERNMENT, LAW ENFORCEMENT, AND MILITARY-ISSUED ITEMS\n
\n\nThe following items cannot be listed:
\n\nThe following items related to mass transit cannot be listed:
\n\n\n The list of police equipment and associated products is prohibited in\n RRENOVA. Where the seller is a properly licensed seller of these\n products, an exception may be made.\n
\n\nMEDICAL DRUGS
\n\nMEDICAL DEVICES
\n\n\n RRENOVA does not allow the publication of unauthorized medical\n devices. Members may only post licensed medical devices after\n providing the appropriate production and sales permissions to the\n website.\n
\n\nMature and Obscene Materials
\n\nCIRCUMVENTION DEVICES AND OTHER EQUIPMENT
\n\nILLEGAL SERVICES
\n\nCOLLECTIONS, ARTIFACTS, AND PRECIOUS METALS
\n\n\n HUMAN PARTS, HUMAN REMAINS, AND PROTECTED FLORA AND FAUNA\n
\n\n\n OFFENSIVE MATERIAL AND INFORMATION DETRIMENTAL TO NATIONAL SECURITY\n
\n\nTOBACCO PRODUCTS
\n\nGAME EQUIPMENT
\n\n\n The listing or sale of equipment used specifically for the game is\n prohibited. In general, products that have other legitimate uses (such\n as dice and playing cards) will be allowed.\n
\n\nSANCTIONED AND PROHIBITED ITEMS
\n\nOTHER LISTING PROHIBITIONS
\n\n\n SUPPLEMENTARY POLICIES SPECIFIC TO THE SUB-PLATFORMS OF THE\n WEBSITERRENOVA\n
\n\n\n As a transaction-based platform that directly serves consumers in\n various markets, the website of RRENOVA is subject to certain\n prohibitions and restrictions in different jurisdictions.\n
\n\n\n INTELLECTUAL PROPERTY RIGHTS (IPR) PROTECTION POLICY\n
\n\nSOFTWARE
\n\nUNAUTHORIZED COPIES OF INTELLECTUAL PROPERTY
\n\n\n The inclusion or sale of unauthorized copies (pirated, duplicate,\n backup, bootleg, etc.) of software programs, video games, music\n albums, movies, TV shows, photographs, or other copyrighted works is\n prohibited on the Site.\n
\n\n\n NOTICE: THIS LIST SHOULD NOT BE CONSIDERED EXHAUSTIVE AND SHOULD BE\n UPDATED CONTINUOUSLY. IF YOU ARE UNSURE ABOUT THE PRODUCT YOU WISH TO\n LIST ON THE SITE CONCERNING ITS SUITABILITY OR LEGALITY, PLEASE\n CONTACT OUR CUSTOMER SERVICE DEPARTMENT.\n
\n \n\n Deriv ofrece derivados complejos, como opciones y contratos por\n diferencias (\"CFD\"). Estos productos pueden no ser adecuados para\n todos los clientes, y su negociación supone un riesgo para usted. Por\n favor, asegúrese de que comprende los siguientes riesgos antes de\n operar con productos Deriv: a) puede perder parte o la totalidad del\n dinero que invierta en la operación, b) si su operación implica la\n conversión de divisas, los tipos de cambio afectarán a sus beneficios\n y pérdidas. Nunca debe operar con dinero prestado o con dinero que no\n pueda permitirse perder.\n
\n \n